/* === Burbuja de soporte FUNAJIT (todo el sitio) === */
.fjxp-burbuja{position:fixed;right:22px;bottom:22px;z-index:99998;font-family:"DM Sans",system-ui,sans-serif}
.fjxp-burbuja *{box-sizing:border-box}

/* botón */
.fjxp-burbuja-btn{display:inline-flex;align-items:center;gap:9px;padding:13px 20px 13px 16px;border:0;border-radius:999px;
  background:#1D4ED8;color:#fff;font-weight:800;font-size:15px;cursor:pointer;box-shadow:0 12px 30px rgba(29,78,216,.4);
  transition:transform .15s ease,background .15s ease}
.fjxp-burbuja-btn:hover{background:#1E3A8A;transform:translateY(-2px)}
.fjxp-burbuja-btn .fjxp-ico-x{display:none}
.fjxp-burbuja[data-open="1"] .fjxp-ico-chat{display:none}
.fjxp-burbuja[data-open="1"] .fjxp-ico-x{display:inline}
.fjxp-burbuja[data-open="1"] .fjxp-burbuja-lbl{display:none}
.fjxp-burbuja[data-open="1"] .fjxp-burbuja-btn{padding:14px;border-radius:50%}

/* panel */
.fjxp-burbuja-panel{position:absolute;right:0;bottom:64px;width:370px;max-width:calc(100vw - 32px);
  background:#fff;border:1px solid rgba(16,42,67,.1);border-radius:20px;overflow:hidden;
  box-shadow:0 30px 70px rgba(16,42,67,.28);animation:fjxp-pop .18s ease}
@keyframes fjxp-pop{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
.fjxp-burbuja-head{display:flex;align-items:center;justify-content:space-between;gap:10px;
  padding:16px 18px;background:linear-gradient(135deg,#1E3A8A,#2563EB);color:#fff}
.fjxp-burbuja-head strong{display:block;font-family:"Outfit",sans-serif;font-weight:800;font-size:16px}
.fjxp-burbuja-head span{font-size:12.5px;opacity:.85}
.fjxp-burbuja-cerrar{border:0;background:transparent;color:#fff;font-size:26px;line-height:1;cursor:pointer;opacity:.9}
.fjxp-burbuja-cerrar:hover{opacity:1}
.fjxp-burbuja-body{max-height:min(70vh,560px);overflow-y:auto;padding:16px 18px 18px}

/* formulario */
.fjxp-burbuja-form label{display:block;font-weight:700;font-size:13px;color:#0a1628;margin-bottom:12px}
.fjxp-burbuja-form input[type="text"],.fjxp-burbuja-form input[type="email"],.fjxp-burbuja-form input[type="tel"],
.fjxp-burbuja-form select,.fjxp-burbuja-form textarea{
  width:100%;margin-top:5px;padding:10px 12px;border:1px solid rgba(16,42,67,.18);border-radius:10px;
  background:#fff;font:inherit;font-weight:400;color:#0a1628}
.fjxp-burbuja-form input:focus,.fjxp-burbuja-form select:focus,.fjxp-burbuja-form textarea:focus{
  outline:none;border-color:#1D4ED8;box-shadow:0 0 0 3px rgba(29,78,216,.15)}
.fjxp-burbuja-form textarea{resize:vertical;min-height:84px}
.fjxp-file input{margin-top:5px;font-size:12.5px}
.fjxp-file-hint{display:block;font-weight:400;font-size:11.5px;color:#66748c;margin-top:3px}
.fjxp-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden}
.fjxp-nota{margin:0 0 12px;padding:10px 12px;background:#fff8ea;border:1px solid #f0d69a;border-radius:10px;font-size:12.5px;line-height:1.5;color:#7a5a12;font-weight:600}
.fjxp-nota strong{color:#5c440d}
.fjxp-burbuja-enviar{width:100%;margin-top:4px;padding:12px;border:0;border-radius:999px;background:#1D4ED8;
  color:#fff;font-weight:800;font-size:15px;cursor:pointer;transition:background .15s ease}
.fjxp-burbuja-enviar:hover{background:#1E3A8A}
.fjxp-burbuja-enviar:disabled{opacity:.6;cursor:progress}
.fjxp-burbuja-err{margin:12px 0 0;padding:10px 12px;border-radius:10px;background:#fef2f2;
  border:1px solid rgba(220,38,38,.3);color:#991B1B;font-size:13px;font-weight:600}

/* éxito */
.fjxp-burbuja-ok{text-align:center;padding:18px 6px 8px}
.fjxp-burbuja-ok .fjxp-ok-ico{font-size:40px}
.fjxp-burbuja-ok h4{font-family:"Outfit",sans-serif;font-weight:900;font-size:19px;color:#0a1628;margin:6px 0 6px}
.fjxp-burbuja-ok p{font-size:14px;line-height:1.55;color:#4b5a75;margin:0 auto 14px;max-width:32ch}
.fjxp-burbuja-ok .fjxp-ok-code{color:#1D4ED8;font-family:"Outfit",sans-serif}
.fjxp-burbuja-otra{padding:10px 18px;border:1.5px solid #1D4ED8;background:#fff;color:#1D4ED8;border-radius:999px;font-weight:800;cursor:pointer}
.fjxp-burbuja-otra:hover{background:#f2f6fe}

/* ===== modo agente: bandeja de casos ===== */
.fjxp-inbox-msg{color:#66748c;font-size:14px;text-align:center;padding:24px 8px}
.fjxp-inbox-count{font-size:12px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:#66748c;margin:0 0 10px}
.fjxp-inbox-list{display:flex;flex-direction:column;gap:8px}
.fjxp-inbox-item{display:block;width:100%;text-align:left;border:1px solid rgba(16,42,67,.1);background:#fff;border-radius:12px;padding:12px 14px;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease}
.fjxp-inbox-item:hover{border-color:#1D4ED8;box-shadow:0 6px 18px rgba(29,78,216,.12)}
.fjxp-ii-top{display:flex;align-items:center;justify-content:space-between;gap:8px}
.fjxp-ii-top strong{font-family:"Outfit",sans-serif;font-size:14.5px;color:#0a1628;line-height:1.25}
.fjxp-ii-sub{display:block;margin-top:4px;font-size:12.5px;color:#66748c}
.fjxp-badge{display:inline-block;padding:3px 9px;border-radius:999px;font-size:11px;font-weight:800;color:#fff;white-space:nowrap}
.fjxp-badge--nuevo{background:#1D4ED8}.fjxp-badge--proceso{background:#C1912A}.fjxp-badge--resuelto{background:#16A34A}.fjxp-badge--cerrado{background:#6b7280}

/* conversación */
.fjxp-conv-back{border:0;background:transparent;color:#1D4ED8;font-weight:800;font-size:13.5px;cursor:pointer;padding:0 0 8px}
.fjxp-conv-head{font-size:14px;color:#4b5a75;margin-bottom:4px}
.fjxp-conv-head strong{font-family:"Outfit",sans-serif;color:#0a1628}
.fjxp-conv-meta{font-size:12.5px;color:#66748c;margin-bottom:12px}
.fjxp-conv-meta a{color:#1D4ED8}
.fjxp-conv-msg{background:#f6f8fc;border:1px solid rgba(16,42,67,.08);border-radius:12px;padding:12px 14px;font-size:14px;line-height:1.55;color:#243044;margin-bottom:12px}
.fjxp-conv-thread{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.fjxp-conv-reply{border-left:3px solid #16A34A;background:#f6faf7;border-radius:0 10px 10px 0;padding:10px 12px;font-size:13.5px;line-height:1.5;color:#243044}
.fjxp-conv-reply b{display:block;font-size:11.5px;font-weight:700;color:#50575e;margin-bottom:3px}
.fjxp-conv-none{font-size:13px;color:#8a97ab;margin:0 0 12px}
.fjxp-conv-form textarea{width:100%;padding:10px 12px;border:1px solid rgba(16,42,67,.18);border-radius:10px;font:inherit;font-weight:400;box-sizing:border-box}
.fjxp-conv-form textarea:focus{outline:none;border-color:#1D4ED8;box-shadow:0 0 0 3px rgba(29,78,216,.15)}
.fjxp-conv-row{display:flex;gap:8px;margin-top:8px}
.fjxp-conv-row select{flex:1;padding:9px 10px;border:1px solid rgba(16,42,67,.18);border-radius:10px;font:inherit;background:#fff}
.fjxp-conv-send{padding:9px 18px;border:0;border-radius:999px;background:#16A34A;color:#fff;font-weight:800;cursor:pointer;white-space:nowrap}
.fjxp-conv-send:hover{background:#15803D}
.fjxp-conv-send:disabled{opacity:.6;cursor:progress}
.fjxp-conv-cerrar{padding:9px 14px;border:1.5px solid rgba(220,38,38,.5);border-radius:999px;background:#fff;color:#b91c1c;font-weight:800;cursor:pointer;white-space:nowrap;font-size:13px}
.fjxp-conv-cerrar:hover{background:#fef2f2}
.fjxp-conv-cerrar:disabled{opacity:.6;cursor:progress}
.fjxp-conv-row{flex-wrap:wrap}

@media (max-width:480px){
  .fjxp-burbuja{right:14px;bottom:14px}
  .fjxp-burbuja-panel{width:calc(100vw - 28px)}
}
@media (prefers-reduced-motion:reduce){
  .fjxp-burbuja-btn,.fjxp-burbuja-panel{transition:none;animation:none}
}